Privacy notice

Last updated: 7 October 2026

Who we are

Used Winterhalter Repairs is a trading name of Commercial Kitchen Breakdowns Ltd (CKB), registered in England and Wales, company number 13868259, registered office 5-6 Maiden Lane, Stamford, PE9 2AZ. CKB is responsible for the personal details you give us.

Questions about your data: bookings@usedwinterhalterrepairs.co.uk or 0333 090 2002.

What we collect

When you call us or use our booking form, we collect:

• your name, business name, phone number and email address
• the site postcode and address where the machine is
• details of your Winterhalter machine and the fault
• job records, such as the work done, parts fitted and invoices

Why we use it

• to reply to your enquiry and arrange a visit
• to carry out the repair or service and invoice you
• to keep records we need for accounts, tax and insurance

We use your details because we need them to provide the service you've asked for, and for our legitimate interest in running the business. We keep some records because the law requires us to.

We don't sell your details, and we won't send you marketing unless you've agreed to it.

Who we share it with

We only share your details with companies that help us run the business, such as our booking-form provider (FormSubmit), email and phone providers, and our accountant. They may only use your details to provide that service to us. Some of these providers may store data outside the UK, with the safeguards the law requires.

How long we keep it

Enquiries that don't become jobs are deleted within 12 months. Job and invoice records are kept for 6 years for accounting and tax purposes.

Your rights

You can ask to see the details we hold about you, or ask us to correct or delete them, or to stop using them. Email us and we'll reply within one month.

If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.

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